Shipping Policy

At Sapphire Pearls, we are committed to delivering your orders safely and on time. Please read our Shipping Policy carefully to understand how we process and ship your orders.

1. Order Processing

• Orders are usually processed within 1–3 business days after successful payment confirmation.
• Orders placed on weekends or public holidays will be processed on the next working day.
• Customers will receive an order confirmation once the order is successfully placed.

2. Shipping Time

Estimated delivery timelines may vary depending on the delivery location.

Estimated Delivery Time

• Metro Cities: 3–7 business days
• Other Locations: 5–10 business days

Delivery timelines are approximate and may vary during festivals, sales, or unforeseen circumstances.

3. Shipping Charges

• Shipping charges, if applicable, will be displayed during checkout.
• Free shipping offers may be available on selected orders or promotional periods.

4. Order Tracking

Once the order is shipped, customers will receive tracking details via:

• SMS
• Email
• WhatsApp (if applicable)

Customers can use the tracking information to monitor delivery status.

5. Delivery Partners

We work with trusted courier and logistics partners to ensure secure and timely delivery of your products.

6. Delayed Deliveries

While we strive to deliver orders on time, delays may occur due to:

• Weather conditions
• Natural disasters
• Courier delays
• Public holidays
• Remote location accessibility
• Unexpected operational issues

Sapphire Pearls is not liable for delays caused by circumstances beyond our control.

7. Incorrect Shipping Information

Customers are responsible for providing accurate shipping details.

If incorrect or incomplete information is provided:

• Delivery delays may occur
• Additional shipping charges may apply
• Orders may be returned or cancelled

8. Failed Delivery Attempts

Courier partners may attempt delivery multiple times. If delivery remains unsuccessful due to:

• Unavailability of recipient
• Incorrect address
• Refusal to accept delivery

the order may be returned to us.

Re-shipping charges may apply for re-delivery requests.

9. Damaged or Missing Items

If you receive:

• A damaged product
• Incorrect item
• Missing product

please contact us within 48 hours of delivery with:

• Order details
• Photos/videos of the package and product

We will review the issue and provide appropriate assistance.

10. International Shipping

Currently, international shipping availability may vary depending on location and service availability.

For international order enquiries, customers may contact us before placing the order.

11. Contact Us

For shipping-related questions or support, please contact us through our Contact Us page.